Earthquake Information

Who to talk to; what to do; how to make claims

 

Personal Insurance

First actions for all residential damage:

  • Take photos of all damage including any spoiled freezer/fridge contents
  • Arrange emergency repairs and secure your premises
  • Remove water damaged property – the sooner it is out the drier your premises will be (especially true for carpets)
  • Don’t throw  property away – unless it is perishable in which case take photos and notes before you discard it

Earthquake Commission (EQC)

The EQC provides natural disaster insurance for residential homes (usually up to $100,000 + GST), contents (usually up to $20,000 + GST) and a defined area of residential land. It’s called EQCover. You need to have your own home and content insurance to access EQC cover. Your insurer will receive, assess and settle all claims for damage to dwellings and contents. EQC will continue to take care of all land claims. EQC can be contacted on 0800 DAMAGE (0800 326 243) or through their website http://www.eqc.govt.nz/recent-events/kaikoura-14-november-2016.

 

To make a claim:

Please refer to your policy schedule first to get your insurer details and policy number:

If your ‘Insurer’ is Crombie Lockwood Personal Insurance Facility or NZI
Please call the Disaster Response team directly on 0800 503 100 (extn 31843)


If your ‘Insurer’ is Crombie Lockwood Managing Agency (Vero):
Please call directly on 0800 222 164


If your ‘Insurer’ is Vero Insurance NZ Ltd:
Please call directly on 0800 808 134 or email crombienewclaims@vero.co.nz  


If you are insured with anyone else, or have any questions:
Please contact your broker or 0800 252 461

 
Frequently Asked Questions for residential customers:

We've put together some common questions to help you understand the claims and EQC process after an earthquake.  Click here to read more.

 

Business Insurance

First actions for business:

  • Take photos of all damage including any spoiled freezer/fridge contents
  • Arrange emergency repairs and secure your premises
  • Remove water damaged property – the sooner it is out the drier your premises will be (especially true for carpets)
  • Don’t throw  property away – unless it is perishable in which case take photos and notes before you discard it
  • Seek engineer advice on the structural integrity of your building, and get clearance
  • Take account of lost business, lost production, staff wages and similar

To make a claim:

For business or commercial property damage please contact your broker or call 0800 CLAIM 1 (0800 252 461). In most cases your insurance company will send an assessor to look at your property and confirm what repairs and replacements are needed.

Even if the likely cost of your damage falls under your deductible, still contact us as we can guide you further.

 

Be prepared for an earthquake

For information on how to be prepared for an earthquake and what to do during an earthquake visit http://www.eqc.govt.nz/be-prepared/earthquake